We aim to provide trustworthy and timely service to all of our customers and if there is ever need for a return we will do everything we can to make it as simple and as fast as possible. We also strive for a transparent business that doesn't try to trick or fool people in to purchasing something with no way to return or exchange it.
If you are not satisfied with your purchase for any reason, we will gladly take a return on your items for a refund or exchange for other products/store credit. All returns must include a copy of the original invoice or are subject of being refused and returned at the customer’s expense.
Your must return the item within 30 days of your purchase. Orders placed during the holiday season have a 60 day return policy as to allow for purchases that might be given as gifts. (Season defined as 11/15-12/31).
- All returns must be made through our Return Process and include a RMA form.
- Products must be in new and resealable condition and in their original packaging
- Used or test fitted/installed products are NOT returnable
- We will accept overseas and non-continental US returns, however shipping costs are not covered.
There are a few exceptions for items that cannot be returned:
- Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)
- Personalized Items (engraved, painted, etc)
- Wheels & Tires
- Order cancellations can only be requested prior to shipment. If an item ships post-cancellation, the item may be returned at no cost to the client as long as all
To return a product, you must request a Return Merchandise Authorization (RMA) form prior to returning the item. You can request a RMA form by:
- emailing firstname.lastname@example.org
- Telling us which particular item(s) you would like to return and the reason why. You will receive an email with an RMA form attached. The RMA form will include an exact return address with detailed instructions on how to return your product. Please allow 24 to 72 hours for RMA processing since in many instances, we have to wait for a manufacturer's or distributor's response.
We are certainly happy to answer any questions you might have regarding return, just contact us and we will make sure you are taken care of!
DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
We realize that accidents happen sometimes and if your product(s) arrive defective, damaged, or simply incorrect, please contact us as soon as possible. Please do not attempt to use or install the part under any circumstances! This can cause a return to not be accepted We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please allow 24 to 72 hours for RMA processing since in many instances, we have to wait for a manufacturer's or distributor's response.
We will do everything possible to cancel an order as quickly as requested, but please note that sometimes this process can take a little time depending on the nature of the order, whether it is being custom built, etc. Also note that sometimes products ship quicker than expected, so we recommend not purchasing another product to replace it until you receive confirmation of your cancelation
BILLING, REFUNDS & CREDITS
Payment for orders will be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse and refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus any applicable shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
SHIPPING & DELIVERY
In order to insure a fast and safe delivery The Lug Nut Source uses a variety of shipping companies to fulfill your orders, including: FedEx, DHL, USPS, UPS, and OnTrac. Available shipping methods may vary for different type of products.
All orders are processed and shipped within 48 hours Monday - Friday during normal business hours, as long as the items in your shopping cart are in stock. Some orders can take 3-5 business days to process and ship out, depending on the manufacturer. Some items may be shipped from one of our distributors or from the manufacturer themselves.
If a tracking number is provided by the shipping carrier or distributor, we will update your order with the tracking information. Overseas shipping can vary in how it is tracked, and if we have any information related to that, we will provide it.
Occasionally some items will not be immediately available and we will have them shipped directly from the manufacturer at a later date(sometimes a week or two). We will update you if this is the case.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. All international orders will ONLY ship once entire order is fulfilled. No exceptions.
Please NOTE: If the billing address you provide is not on file with your credit card company, it might cause unnecessary delays. Please make sure that you clear this with your company before submitting the order.
* Shipments to HI, AK, PR, APOs, & Canada might require extra shipping charges. Feel free to request an international shipping quote before placing an order.
** Shipments to Canada are treated as all the other international shipments. It is the customer's responsibility to pay all the applicable duties, taxes, & brokerage fees imposed on the import shipments by the Canadian government.